Why Can I Not Log in to My PayPal Account?

PayPal is a company that truly revolutionized online payments. Millions of users rely on PayPal to send and receive money worldwide. But this doesn’t mean PayPal is a bug-free platform. Various glitches do show up from time to time, affecting thousands or even millions of users. By the way, PayPal login problems account for 50 percent of the total issues reported by users. Let’s explore why they occur in the first place and how you can fix them.

Is PayPal Having Problems Today?

First things first, check if PayPal is affected by any known issues. Check the company’s official Twitter account and go to DownDetector to see if other users complained about similar problems.

Maybe Your Current Location Is the Culprit

If you’re using a VPN or any other tools to hide your real IP address, disable them and try to log in PayPal account again. By the way, sometimes the platform won’t let you access your account if you’re trying to log in from another country.

The good news is that this is only a temporary security measure and you should be able to use your account after a few hours. Just make sure you are logging in from a secure location.

Check Your Keyboard Settings

If multiple users have access to the computer you’re using, maybe someone changed the keyboard layout and you’re not really typing in what you think you’re typing. Launch a simple text editor and type your password to make sure you’re entering the correct password.

If you’re on Windows 10, click on the system language icon located at the bottom right corner of the screen. Make sure you’re using the correct keyboard layout.

On Mac, navigate to System Preferences, select Keyboard, and then click on the Input Sources tab. Tweak your settings, if necessary.

Clear the Cache

Your browser’s cache and extensions might be interfering with PayPal’s scripts preventing you from logging in to your account. Clear your cache and cookies, disable all of your extensions and restart your browser. Try to access your account again. If the issue, persists, enable Incognito Mode and check the results. Alternatively, try accessing your account from a different browser.

Update Your PayPal App

Additionally, if you’re on Android or iOS, check if there’s a newer PayPal app version available for download. Launch the Google Play Store app, search for PayPal, and hit the Update button.

If you already tried all the methods above and you still can’t access your account, contact PayPal support.

Conclusion

Not being able to access your PayPal account, especially when you need to make an urgent payment, is extremely annoying. To fix the issue, clear your browser cache and cookies, disable your VPN, or use a different browser. If you’re using the mobile app, check for updates. Do you often experience login issues on PayPal? Did you find other ways to fix the problem?